General Duties and Responsibilities
Under general direction, with wide latitude for independent initiative and judgment, performs highly complex professional work in technology-related disciplines. The IT Senior Associate performs a range of work in development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which he/she reports. He or she may serve as the lead person for a complex program or project.
The IT Senior Associate may serve as a direct supervisor of a unit or group of technical staff.
Generally, the IT Senior Associate demonstrates mastery of one or more technology-related disciplines and decision-making ability in situations related to these disciplines, and serves as a resource person in these disciplines. He or she may contribute to decisions on IT policies and technical standards.
All personnel perform related work. There are three pay steps (or salary levels) for this title. The specifications for each level area identical. Movement within pay steps is at the discretion of the College or unit.
This specification describes typical assignments for this title; related duties may be assigned as needed.
Previously, this title was called IS Specialist . The new title name was selected to provide a better description of the career path within the series of the IT series.
Qualification Requirements
Level 1
1. A High School diploma or GED from an accredited institution.
2. An equivalent of ten years of experience post-high school that can be met by one of the following:
Ten years of full-time work experience in a computer or technology related position
An Associate's degree plus eight years of full-time work experience in a computer or technology-related position
A Bachelor's degree from an accredited institution plus six years of full-time work experience in a computer or technology-related position.
3. Demonstrated English language proficiency, including the ability to speak, read, write and understand English well enough to meet minimally acceptable performance standards set for job tasks.
4. A Motor Vehicle Drivers License, valid in the State of New York, may be required for some, but not all, positions
Level 2 & Level 3
In addition to minimum qualifications for Level 1, incumbents must demonstrate they hold additional qualifications (education, experience, or certification) appropriate to the specific requirements of the Level 2 or Level 3 position.
Direct Lines of Promotion
From: IT Associate (04877) To: IT Senior Associate
General Work Tasks
Technology Independent Tasks (Expected of All employees)
Prepares and/or reviews computer or communications feasibility studies and studies and specifications, and new proposals and their evaluations
Plans and organizes studies on the effectiveness of policies, programs, and procedures
Studies active and potential problems and develops appropriate solutions
Prepares proposals and substantive reports of a highly complex nature
Maintains responsibility for the planning, analysis, implementation and maintenance of systems, local area networks and communication systems, and software and hardware; including contingency and capacity planning and quality assurance
Prepares and delivers complex operations reports concerning overall plans, activities, performance levels, and budgetary compliance of one or more units
Implements uniform performance standards, procedures, and efficient methods of work within a unit. Establishes systems methodologies, quality control and performance standards, and work methods. Explains these standards to others and administers compliance activities.
Sets performance priorities within pre-established management goals
Interacts with vendors as necessary to ensure proper support of software and equipment
Coordinates the developments of University-wide computerized systems
Participates in and/or may direct administrative task forces
Coordinates major intra- or inter-college projects
Completes highly complex projects in areas of technical expertise
Diagnoses, evaluates, and resolves complex problems in areas of expertise, communicating resolutions in an effective manner. Instructs others on implementation.
Develops and ensures security procedures for computer software and data
Reviews bid specifications and solicits and evaluates bids
Coordinates the implementation of selected large contracts, monitors contract compliance and provides recommendations on contract renewal
Directs the conduct of cost-benefit and other analyses as required to quantify recommendations to management
Prepares budget requests
Conducts or oversees major undertakings of extraordinary complexity requiring extensive background knowledge
Acts as liaison with public and private universities, colleges, governmental units, computer networks and computer manufacturer
Develops programs for cooperative planning, allocation or consolidation of resources
Serves as a senior-level consultant to management for a major information systems function or several less functions of the University or the College
Makes formal presentations and submits written reports
May serve as a direct supervisor of a team of technical professionals or manage a system or group of systems within the College. Reviews the quality of work of other staff, trains and evaluates staff, provides instruction on technical issues, and recommends staff evaluation factors to management
Analyzes training needs related to systems and communicates training requirements to management
Maintains standards for safety and for the proper use of equipment and tools
Provides timely and effectively service
When necessary, may perform duties of lower titles
Technology-Specific Tasks (Dependent on job assignment)
Performs specialized and highly complex work in one or more technology-related areas. While areas of specialization may vary, typically IT Senior Associates perform complex professional work in one or more areas listed below. While their work may focus on one technical area, typically they must understand related areas and the implications of their decisions. Work is performed with the same scope, complexity, independence, and impact as described in the above Technology-Independent tasks. This list is not all-inclusive.
Internet design and programming (generally, excluding content creation and graphic design)
Computer facility operations (systems and networks)
Applications programming
Systems programming
Customization of package software
Database design and administration, including design of complex reports
System analysis
Communications and networks
Systems training, user support, and related services, such as Help Desk
Repairs and Technical Support
Support of personal computing devices (hardware and software)
Support of telephony systems (hardware and software)
Systems utilization analysis and capacity planning
General systems planning