General Duties and Responsibilities

Under supervision, with latitude for independent initiative and judgment, performs entry-level professional work in technology-related disciplines. IT Assistants perform a range of work in development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report.

All personnel perform related work.  There are three pay steps (or salary levels) for this title. The specifications for each level are identical.  Movement within pay steps is at the discretion of the College or unit.

This specification describes typical assignments for this title; related duties may be assigned as needed.

Qualification Requirements

Level 1

1. A High School diploma or GED from an accredited institution.

2. An equivalent of four years experience post-high school that can be met by one of the following:

            Four years of full-time work experience in a computer or technology-related position

An Associates degree plus two years of full-time work experience in a computer or technology-related position

            A Bachelors degree from an accredited institution

3. Demonstrated English language proficiency, including the ability to speak, read, write, and understand English well enough to meet minimally acceptable performance standards set for job tasks.

4. A Motor Vehicle Drivers License, valid in the State of New York, may be required for some, but not all positions.

Level 2 & 3:  In addition to minimum qualifications for Level 1, incumbents must demonstrate they hold additional qualifications (education, experience or certification) appropriate to the specific requirements of the Level 2 or Level 3 position.

Direct Lines of Promotion

Can be promoted from:       IT Support Assistant (04865)

Can be promoted to:                        IT Associate (04877)

General Work Tasks

Technology-Independent Tasks (Expected of all employees)

Assist in the preparation of surveys and feasibility studies.

Responds to requests for technical assistant or information, refers such requests to supervisors or other technical staff as needed.

Searches, extracts and verifies data from the computer or from computerized records.

Reviews source documents for completeness and accuracy, resolving and correcting errors or inconsistencies.

Monitors activity in area(s) of responsibility, bringing real and potential problems to managements attention as needed.

Performs tests of own work, others work, and vendor components and compares results to specifications, noting differences for review.

Resolves minor problems in area of expertise with little or no supervision, notifying others according to department procedure.

Maintains records, such as inventory records, systems and operations logs, and documentation of programming activities. Maintains records of work in progress and work completed, and prepares appropriate reports as required.

Maintains system documentation, procedures and other instructions necessary for successful operations.

May contact and interact with vendors to acquire and implement software upgrades and equipment maintenance.  May oversee vendors contract compliance.

Maintains standards for safety and for the proper use of equipment and tools.

Demonstrates an understanding of, and adheres to, systems methodologies, performance standards, and work method established in unit.

Provides timely and effective service.

Occasionally assists in orientation and training of new staff.  May temporarily supervise other personnel.

Technology-Specific Tasks

Performs specialized work in one or more technology-related areas.  While areas of specialization may vary, typically IT Assistants perform entry-level professional tasks to support one or more of the following.  Work is performed with the same scope, complexity, independence, and impact as described in the above Technology-Independent tasks.  The list below is not all-inclusive.

Dependent on Job Assignment

Internet design and programming (generally, excluding content creation and graphic design)

Computer facility operations (systems and networks)

Applications programming

Systems programming

Customization of packaged software

Database design and administration, including design of complex reports

Systems analysis

Communications and networks

Systems training, user support and related services, such as Help Desks

Repairs and Technical Support

Support of personal computing devices (hardware and software)

Support of telephony systems (hardware and software)

Systems utilization analysis and capacity planning

General systems planning